Terms of Service, General Terms
This is an Agreement between You - Customer of our Hosting Services, and the following companies, which own Freehostia.com - LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document. For the sake of brevity, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'Freehostia.com' in this document.
Freehostia.com shall provide its Services to You (Customer) under the terms and conditions of this Customer Agreement.The Agreement is intended to protect both the integrity and liability of Freehostia.com. and the Customer. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services.
You understand and agree that the Services are provided "AS-IS" and that Freehostia.com assumes no responsibility for the timeliness, deletion, mis-delivery or failure to store any Customer communications or personalization settings.
I. Freehostia.com FREE HOSTING SERVICES
Please refer to the comparative table for more details about our free hosting plan and its features.
II. Freehostia.com PAID HOSTING SERVICES
Please refer to the comparative table for more details about all paid hosting plans and their features.
When signing up for an account with FreeHostia, the Customer agrees to pay for the period of one year (365 days) and abide by our Order Verification Policy. Our Sales Department will strictly scrutinize each account order and carefully processes each payment in order to ensure that no fraudulent user can take advantage of our web hosting system. In cases of PayPal and American Express credit card payments, a 12-month recurring billing cycle will apply for customer convenience. In case that a customer wants to cancel their recurring contract, they can do so from the Recurring Manager section of their Web Hosting Control Panel.
FreeHostia will charge customers with fees based on the fee structure of our web hosting system at the time of the sign-up process. FreeHostia reserves the right to introduce price changes to the packages when needed. This means that the current price list at our web store may differ from the pricing of your web hosting account.
Each customer of ours will be able to take advantage of the package he/she has purchased at the introductory price levels, and with one and the same set of features in the course of the whole contract period. FreeHostia reserves the right to introduce certain changes to the packages (in the form of complementary services) to the benefit of the customers.
III. SERVICE ACTIVATION AND CONTINUANCE TIMESCALE
For newly signed up clients - the services are activated immediately after our Sales Department gets in touch with the customer over the phone to verify the payment details (this is required due to the high fraud activity spreading online, and in order to be prevented fraudulent orders). The payment verification procedure is obligatory and if we fail to approve a transaction within 48 hours of the payment submission, the funds will be credited back to the payer and the order will be cancelled.
For existing customers - the services for existing customers, including upgrade services and renewals, are activated immediately after our Sales Department receives the according service payment.
Shared Web Hosting Accounts - all newly-created shared hosting accounts with Freehostia are valid for 1 year. They can be regularly renewed for another year that is added to the official expiration date of the account. All account upgrades purchased from the Web Hosting Control Panel are valid and are to be functional till the final expiration date of the respective web hosting account.
Domain Name Registration/Transfer - Freehostia offers for registration/transfer all TLDs (Top-Level Domains) displayed in the table below. The TLDs can be purchased either together with a shared hosting account (at regular or PROMOTIONAL price) or separately as an upgrade from the Web Hosting Control Panel (all TLDs - at NON-PROMOTIONAL prices). The table below displays the minimum and maximum registration period, as well as the annual NON-PROMOTIONAL price of each TLD:
|tld||min/max period of registration @ min period price|
|.ae||1-5 years @ $41.00 per year|
|.asia||1-10 years @ $20.00 per year|
|.at||1 years @ $30.00 per year|
|.be||1 years @ $9.95 per year|
|.biz||1-10 years @ $11.45 per year|
|.ca||1-10 years @ $30.00 per year|
|.cc||1-10 years @ $26.00 per year|
|.ch||1 years @ $16.00 per year|
|.club||1-10 years @ $17.00 per year|
|.cn||1-10 years @ $49.00 per year|
|.co||1-5 years @ $31.00 per year|
|.co.il||1-9 years @ $35.00 per year|
|.com||1-10 years @ $9.95 per year|
|.com.au||2 years @ $28.90 per year|
|.com.cn||1-10 years @ $49.00 per year|
|.com.mx||1-5 years @ $53.00 per year|
|.company||1-10 years @ $20.00 per year|
|.com.tw||1-10 years @ $30.00 per year|
|.co.nz||1-10 years @ $25.00 per year|
|.co.uk||1-10 years @ $11.00 per year|
|.co.za||1 years @ $27.00 per year|
|.de||1 years @ $9.95 per year|
|.deals||1-10 years @ $31.00 per year|
|.es||1-5 years @ $9.95 per year|
|.eu||1-10 years @ $9.95 per year|
|.family||1-10 years @ $22.00 per year|
|.fr||1 years @ $29.00 per year|
|.guru||1-10 years @ $31.00 per year|
|.idv.tw||1-10 years @ $30.00 per year|
|.in||1-5 years @ $15.00 per year|
|.info||1-10 years @ $10.95 per year|
|.it||1 years @ $36.00 per year|
|.jp||1 years @ $60.00 per year|
|.me||1-10 years @ $30.00 per year|
|.me.uk||1-10 years @ $11.00 per year|
|.mobi||1-10 years @ $23.00 per year|
|.mx||1-5 years @ $53.00 per year|
|.name||1-10 years @ $15.00 per year|
|.net||1-10 years @ $9.95 per year|
|.net.au||2 years @ $28.90 per year|
|.net.cn||1-10 years @ $49.00 per year|
|.net.nz||1-10 years @ $25.00 per year|
|.news||1-10 years @ $22.00 per year|
|.ninja||1-10 years @ $19.00 per year|
|.nl||1 years @ $9.95 per year|
|.nu||2-10 years @ $100.00 per year|
|.org||1-10 years @ $10.95 per year|
|.org.au||2 years @ $78.00 per year|
|.org.cn||1-10 years @ $49.00 per year|
|.org.nz||1-10 years @ $25.00 per year|
|.org.tw||1-10 years @ $30.00 per year|
|.org.uk||1-10 years @ $11.00 per year|
|.party||1-10 years @ $30.00 per year|
|.ph||1-9 years @ $42.00 per year|
|.pl||1-3 years @ $31.00 per year|
|.pro||1-10 years @ $18.00 per year|
|.qa||1-5 years @ $36.00 per year|
|.ru||1 years @ $9.95 per year|
|.se||1 years @ $43.00 per year|
|.services||1-10 years @ $31.00 per year|
|.site||1-10 years @ $31.00 per year|
|.solutions||1-10 years @ $20.00 per year|
|.space||1-10 years @ $13.00 per year|
|.top||1-10 years @ $15.00 per year|
|.tv||1-10 years @ $33.00 per year|
|.tw||1-10 years @ $30.00 per year|
|.uk||1-10 years @ $11.00 per year|
|.us||1-10 years @ $9.95 per year|
|.we.bs||1-10 years @ $4.50 per year|
|.website||1-10 years @ $25.00 per year|
|.ws||1-10 years @ $27.00 per year|
|.xyz||1-10 years @ $14.00 per year|
IV. SERVICE EXPIRATION AND RENEWAL
The hosting service is active for one year (365 days). After the expiration of that period, the account will be automatically suspended and will remain suspended until the Customer renews it by paying its annual subscription fee. In case that the Customer does not renew his/her hosting account, it will remain BLOCKED. The account data will be kept for two months, after that it will be permanently deleted.
E-mail notifications regarding each account's expiration are dispatched twice - 14 days and 7 days prior to the expiration date of the account. In order to receive the notifications, the Customer must provide a valid e-mail address. Hepsia ensures that the e-mails are sent and takes no responsibility for e-mails that are not delivered due to problems with the recipient's e-mail address.DOMAIN NAMES
Domain names are valid for the number of years of their registration (domain names can be registered for the period of 1 to 10 years, depending on their TLD - top-level domain name - extension). After an expiration of a domain name several stages follow regarding its renewal.
The domain name Redemption Grace Period (RGP) is a registry level period that starts about 30 days after the domain name's expiration date. During this period the domain name is kept on hold by the Registrar before it gets deleted. The domain registrant is allowed to retrieve the domain name from deletion, but this process costs additional redemption fee. The RGP fee depends on the given TLD and on the registrar through which it is registered as follows:
|LiquidNet||.com, .net, .org, .info, .biz||$90.00|
|LogicBoxes||.eu, .us, .in, .cc, .tv||$90.00|
|eNom||.com, .net, .org, .info, .biz, .co, .asia, .ca, .name, .mobi,
.tw, .com.tw, .org.tw, .idv.tw, .pro, .me
The RGP period extends the time available for renewing domain names. However, any web site or e-mail services associated with the domain name will stop working and the domains that enter a redemption period may be removed from the zone files (the list of domain names currently in the global DNS).
After the Redemption Grace Period (or the renewal period – if RGP is not applicable) has passed, domain name(s) enter the so called ERGP (Extended Redemption Grace Period). During the first 120 days of the period in which the domain name is appointed to its ERGP period you are allowed to redeem the domain name and take ownership once again if you pay the fee for redeeming the domain name with all registration fees. When the 120 period lapses and you have not redeemed the domain name, the domain name will be considered deserted and you would have no further rights over the domain name registration.
At that point domain name(s) can be: provided to third parties; Hepsia may choose to auction the domain name(s); Hepsia may return them in the public registration pool. All of these actions can be carried out at any time and without your consent.
After the redemption period of an expired domain name is finished, comes the Pending Delete Period- a registry level period of up to 5 days during which no one is allowed to renew the domain name and it cannot be newly registered because it's still not returned to the public pool of domain names.
Released by Registry Period - the domain name is sent back into the public pool of domain names and is newly available for registration.
Customers are advised to renew their domain registrations before their domain names are placed into redemption. When a domain name transits in redemption period, we are not able any more to prevent its zone files from being removed from the DNS system, and the customer's web site and any associated services will stop working.
During a domain name's redemption period, we can assist the customer in retrieving his/her domain name from deletion only if the domain name was registered with us. The customer will need to pay a REDEMPTION FEE (see the table above for more information) for the domain registration renewal (the redemption fee is imposed by our Registrar). If the domain name was registered with another registrar, the customer needs to contact that registrar for more information regarding its retrieving.
V. CANCELLATION, REFUNDS & MONEY-BACK GUARANTEE; CHARGEBACKS
CANCELLATION & REFUNDS
Freehostia accounts are set up on a prepay basis. Freehostia customers may decide to cancel their accounts at any time, however they will get a full refund of the service only if the cancellation request is made within 30 days of purchasing of the account, according to our Money Back Guarantee Policy
To cancel an account, the Customer needs to send an e-mail or support ticket to our Sales Department and provide any authentication credentials requested by Freehostia. Other forms of cancellation requests will not be accepted. Any incentives (free bonuses, etc.) offered to the Customer upon sign-up will be also cancelled.
Domain name registrations/transfers, service upgrades and web hosting plan renewals are treated as non-refundable services (see below) and cannot be cancelled or refunded after being activated upon customer request. The Customer will have the opportunity to transfer his/her domain away to another host.
Late cancellations, as well as accounts cancelled by Freehostia due to TOS violations (where the customer has decided not to fix the violation) do not qualify for the 30-day money back guarantee.
All credit requests for VISA, MasterCard, American Express and Discovery payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's credit/debit card and affect the Customer's credit/debit card balance in accordance with the credit/debit card issuer's terms of service.All credit requests for PayPal payments are processed within 48 hours of the submission of the refund request (by e-mail or ticket, as mentioned above). The funds will be credited back to the Customer's PayPal account and affect the Customer's PayPal balance in accordance with the PayPal's terms of service.
Freehostia offers a 30-day money back guarantee. If, for any reason, you are dissatisfied with our hosting services, we will refund your hosting fees at any time during the first 30 days after the signup date of your hosting account. You can submit a refund request in a trouble ticket from your web hosting Control Panel, or send us an email to firstname.lastname@example.org, and receive full refund for any hosting plan you have purchased from us within 30 days of the account’s payment date.
SSL certificates, as a third party service, are not covered by the 30-day money back guarantee, which Freehostia provides for it's web hosting services. An SSL certificate is eligible for refund for a 7-day period after the original purchase.
All recurring payments and all payments made via Western Union or bank wire are non-refundable and are not subject to the 30-day money back guarantee.
Non-Refundable Services: all service upgrades, wallet refills and plan renewal services purchased from the Web Hosting Control Panel; all 1-year or multi-year domain registration or transfer services purchased at sign-up or from the Web Hosting Control Panel.
All domain registrations and domain transfers are final, do not include any money-back guarantee and will be subject to a fee that is calculated on the basis of the actual NON-PROMOTIONAL annual price of the purchased domain's TLD, multiplied by the number of years of registration or transfer.
Any refund amount credited back to the Customer in accordance with our 30-day money back guarantee will not include the cost of the non-refundable services (if any) that have been purchased with the Customer's web hosting plan upon sign-up (i.e. the Customer will be issued a partial refund on the original transaction if he/she has purchased non-refundable services within the web hosting account).
A table containing the annual NON-PROMOTIONAL prices of all domain names offered by Freehostia is located in section III of this legal document.
Chargebacks are not considered as a way of refunding. Any Customer who initiates a credit card chargeback in response to a bill or order placed at Freehostia will be subject to full investigation.
When signing up for a web hosting account with Freehostia, customers agree to the conditions explicated in our Web Hosting Terms of Service (this document). Thus, Freehostia, as well as our authorized retailers (PayPal, WorldPay, 2CheckOut), will resort to these documents as an evidence for the Customer's agreement, especially in the event that a Customer sends a chargeback inquiry based on points that he/or she first accepted, but is trying now to refute.
If/When a chargeback report is received, the first step of our Freehostia team will be to try to contact the user. Meanwhile, the user account will be suspended (in order to protect our system from fraudulent activity and misuse) and will remain suspended until the reasons for the chargeback have been clarified and decision has been taken for according action.
If the chargeback has occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and the account will be re-activated.
If the user has sent a chargeback request based on groundless argumentation (to our own judgment and these Web Hosting Terms of Service), then a dispute will be started with our authorized retailers in which the Web Hosting Terms of Service of Freehostia (this document) will serve as proof of the Customer's agreement. The retailers then, taking into consideration all provisions in these legal documents, will decide whether the Customer has had sufficient grounds for the chargeback or Freehostia has the right to a reverse payment.
In case that the chargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account will remain suspended.
VI. NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Freehostia.com Services, you will not use the Freehostia.com Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any Freehostia.com Services, other accounts, computer systems or networks connected to any Freehostia.com Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Freehostia.com Services.
Freehostia.com reserves the right at all times to disclose any information as Freehostia.com deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Freehostia.com's sole discretion.
If your website has been hacked and infected with malicious content, we reserve the right to access your hosting account and delete the corrupted files. In this case, there will be no need for your account to be suspended. This way, your website(s) will be brought back to their normal state and you will be able to continue using our service.
VII. THIRD PARTY
Any dealings with third parties (including advertisers) included within the Freehostia.com Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Freehostia.com shall not be responsible or liable for any part of any such dealings or promotions.
You agree that Freehostia.com, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service if you violate these terms. If your account has been suspended due to an abuse report, you will not receive a 30-day money-back refund or any other partial refund.
IX. YOUR RESPONSIBILITIES
You are solely responsible for the content of your messages. Using the Freehostia.com Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited. In consideration of your use of the Service, you agree to:
Background operation or process is a program running in the background of the operating system. What is specific for a background process is that, once started, it runs simultaneously with other foreground processes. This means that, the shell executing the background operation does not wait for it to finish or terminate, as it does with foreground processes, but is free to start executing more operations along with the background one. Typical background processes are ircd, irc bot, bnc, and many others.
Background processes are not permitted on any of our shared servers, as they usually lead to CPU overload and can be used for malicious and/or illegal actions. Our shared hosting system does not allow many users to simultaneously use the system memory and processing time of our servers. Therefore, as our primary task is to provide high quality web hosting service to all our users, we cannot permit any background processes to be executed and threaten the performance of our server network.
X. SPAMMING IS PROHIBITED
We will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:
Copyrighted material must not be placed on Customer's account without the permission of the owner(s) or person(s) they specifically authorize. Only the owner(s) or such authorized person(s) may upload copyrighted material to the account.
Upon our receipt of notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will have no liability to any Customer of the Services for the removal of any such material.
XII. FORCE MAJEURE CIRCUMSTANCES
Freehostia.com will be in an off-liability position as regards the failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services. This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.
XIV. COMPLAINTS PROCEDURE
Freehostia is dedicated to providing the highest levels of customer service round the clock. If you feel dissatisfied with any aspect of our service, you are encouraged to make use of our complaints procedure detailed below.
In order to file a complaint, please send us an email to email@example.com, specifying the nature of the problem you are experiencing. Please, provide us with as many details about your particular case as possible. The more we know about the situation, the better, prompt and adequate our resolution will be.
Here are our steps of addressing every single complaint:
XV. CUSTOMER SERVICE CONTACT DETAILS
Customers can get in touch with our Customer Service via any of the contact options listed below:
Please report any violations of our Terms of Service and the Domain Name Dispute Resolution Policy to firstname.lastname@example.org
If you have any questions regarding these terms and conditions, please do not hesitate to contact us.